Terms & Conditions
You can also read our full terms and conditions and faqs page here
DELIVERY TERMS & CONDITIONS
COUNTRIES WE SHIP TO
American Samoa / Australia / Austria / Belgium / Bulgaria / Canada / China / Cook Islands / Croatia / Czech Republic / Denmark / England / Fiji / Finland / France / French Polynesia / Germany / Greece / Hawaii / Hong Kong / Iceland / India / Indonesia / Ireland / Italy / Japan / Monaco / Netherlands / Niue / Norway / Papua New Guinea / Philippines / Portugal / Samoa / Scotland / Spain / Sweden / Switzerland / Taiwan / Thailand / Tokelau / Tonga / United States of America / Vanuatu / Wales
Business Days are Monday to Friday (New Zealand) Does not include Weekends or Public Holidays. Orders made during weekends will be processed on the next business day - Monday.
Free Shipping available to 'ALL' countries when you spend over $100.00
Free Shipping T & C's
Automatically applied at checkout, when your order is over specified threshold. (spend over $100) The threshold for shipping is calculated after any promos and discounts applied. Free Shipping is a limited promotion.
New Zealand Shipping
Standard NZ Delivery $7.00 (please allow 1-3 working days)
Stanard Rural Delivery $9.00 (please allow 3-5 working days)
International - Australia Shipping
Standard - $15.00 International Air (please allow 3 - 10 working days)
International - All other International Countries
Standard - $40.00 International Courier (please allow 10 - 14 working days)
Customs and import charges for international orders may be imposed by the destination country. We are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's custom service if you need more information.
While we do everything to ensure your order is delivered in a timely manner, we will not be liable for any loss or damages incurred by any person. This can be a result caused by delay by our carrier or courier service that we have no control over. This includes incorrect delivery address provided to us. All orders sent require a signature on delivery. If unable to sign for your order, courier will leave instructions for pickup or re-delivery. All orders are subject to availability of items from our online store.
Please check your order upon arrival to ensure it has the right contents. All delivery charges are subject to change at any time
RETURNS & EXCHANGE POLICY GUIDELINES
- Returned with proof of purchase.
- Returned item/s must be unworn, unwashed with all original tags and labels attached
- 14 days from purchase date for all Returns, Exchanges & Refunds.
- All return, exchange & refund shipping costs are to be paid by you (the customer) Unless stated otherwise for example if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item in this circumstance we will happily provide an exchange for the same item and pay for its shipping costs.
- We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
- If you insist upon a refund the item/s need to be retuned to us for your refund to be processed. Shipping costs are to be paid by you the customer. As mentioned above the need to return with proof of purchase, the item/s unworn and unwashed with all tags and labels attached. Will send a confirmation email that we have received your return, exchange or refunded item/s. Once received we will process the refund and notify you via email. Your refund will be credited back to you in 1 - 5 days. We will need your bank account details to process this. (Account number and account name)
- However, If any items returned does not meet our Returns & Exchanges Terms & Conditions your order will be sent back to you.
For either a Exchange, Return or Refund please complete your returns form and pack together with the items you would like to return. Address your return to Phonetic. Clothing Ltd, Po Box 14044, Kilbirnie, WELLINGTON.
Contact us at firstname.lastname@example.org and we're happy to get your order sussed out. Important! please include your order number and name as a reference
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.