*SPEND $100 FREE SHIPPING*

F A Q s

PRIVACY POLICY
We take your privacy pretty seriously! We do not store credit card details and we do not share any of your personal information, we only use your contact information. (email and delivery address)

ACCEPTED PAYMENT METHODS
We use PayPal and accept Visa & Mastercard

DO YOU SELL GIFT CARDS / GIFT VOUCHERS?
We sure do! You can find them under our accessories. 

DO YOU HAVE LAYBUY OR AFTERPAY AVAILABLE?
Yes we do! We use Laybuy. (Sorry no after pay)

DO YOU DELIVER TO PO BOXES?
No unfortunately. We do not.

CAN I CANCEL OR CHANGE MY ORDER?
We are really quick at packing and processing orders. This means you are unable to cancel or amend an order once you’ve placed it.  Please refer to our returns & exchanges terms and conditions

HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
We will send you a confirmation email listing all the items purchased and also to let you know we are currently processing your order. Once we have processed and packaged your order ready for courier we will send you another email with tracking details. 

HOW LONG WILL IT TAKE
We aim to get all orders out our door within 48hours from order placement on business days
(Excluding weekends and public holidays) Orders placed on weekends will be processed on the Monday.

HOW CAN I TRACK MY ORDER
Once your order has been dispatched you’ll recieve an email letting you know it’s on the way. This email will have a Track & Trace reference number that you can use to track your package. Please follow instructions according to our shipping carrier.

HAS MY ORDER BEEN SHIPPED OUT YET?
As soon as your order has been dispatched from our distribution office you will be sent an email confirmation to let you know its on it’s way with details on how you can track your package.

WHY IS MY ORDER SUSPENDED?
Our system automatically suspends orders as a security precaution to protect not only ourselves but our customers from fraudulent activity. In the event that your order is suspended, we may request you to send through ID Verification before we can approve it.  To protect your privacy you’re more than welcome to cover sensitive details such as your date of birth, ID number and expiry date on your ID. 

S H I P P I N G / D E L I V E R Y I N F O

DELIVERY TERMS & CONDITIONS

COUNTRIES WE SHIP TO
American Samoa / Australia / Austria / Belgium / Bulgaria / Canada / China / Cook Islands / Croatia / Czech Republic / Denmark / England / Fiji / Finland / France / French Polynesia / Germany / Greece / Hawaii / Hong Kong / Iceland / India / Indonesia / Ireland / Italy / Japan / Monaco / Netherlands / Niue / Norway / Papua New Guinea / Philippines / Portugal / Samoa / Scotland / Spain / Sweden / Switzerland / Taiwan / Thailand / Tokelau / Tonga / United States of America /  Vanuatu / Wales

Business Days are Monday to Friday (New Zealand)  Does not include Weekends or Public Holidays. Orders made during weekends will be processed on the next business day - Monday.

DELIVERY/SHIPPING COSTS
Free Shipping available to 'ALL' countries when you spend over $100.00

Free Shipping T & C's
Automatically applied at checkout, when your order is over specified threshold. (spend over $100) The threshold for shipping is calculated after any promos and discounts applied. Free Shipping is a limited promotion.

New Zealand Shipping
Standard NZ Delivery $7.00 (please allow 1-3 working days)
Standard Rural Delivery $9.00 (please allow 3-5 working days) 

International - Australia Shipping
Standard - $15.00 International Air (please allow 3 - 10 working days)

International - All other International Countries
Standard - $25.00 International Courier (please allow 10 - 14 working days)

Customs and import charges for international orders may be imposed by the destination country. We are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's custom service if you need more information.

While we do everything to ensure your order is delivered in a timely manner, we will not be liable for any loss or damages incurred by any person. This can be a result caused by delay by our carrier or courier service that we have no control over.  This includes incorrect delivery address provided to us. All orders sent require a signature on delivery. If unable to sign for your order, courier will leave instructions for pickup or re-delivery. All orders are subject to availability of items from our online store.

Please check your order upon arrival to ensure it has the right contents. All delivery charges are subject to change at any time

R E T U R N S

RETURNS, EXCHANGES & REFUNDS TERMS & CONDITIONS
Returned with proof of purchase.

Returned item/s must be unworn, unwashed with all original tags and labels attached!!
We offer a 14 day Return & Exchange Policy (from date of purchase) for all NZ & AUS customers. 30 day returns for International customers.

All return, exchange & refund shipping costs are to be paid by you (the customer) Unless stated otherwise for example if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item in this circumstance we will happily provide an exchange for the same item and pay for its shipping costs.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We are happy to offer a refund with proof of purchase, the item/s unworn and unwashed with all tags and labels still attached. The item/s need to be retuned to us for your refund to be processed. Shipping costs are to be paid by you the customer. Will send a confirmation email that we have received your return, exchange or refunded item/s. Once received we will process the refund and notify you via email. Your refund will be credited back to you in 1 - 5 days. We will need your bank account details to process this. (Account number and account name)
However, If any items returned does not meet our Returns & Exchanges Terms & Conditions your order will be sent back to you. 

For either a Exchange, Return or Refund please complete your returns form and pack together with the items you would like to return. Address your return to:

PHONETIC. CLOTHING LTD
P.O Box 14044
Kilbirnie
WELLINGTON

Contact us at info@phonetic.co.nz or our Facebook messenger and we're happy to get your order sussed out. Important! please include your order number and name as a reference

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. 

THE DOWNLOW ON USING LAYBUY

for support on any issues covered in the terms and conditions please email info@phonetic.co.nz

 

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